THE DETAILS, IN PLAIN ENGLISH

Shipping & returns.

Shipping

Standard US shipping is $10.99 per order, with free shipping on merchandise subtotals of $300 or more after discounts. Taxes are extra. Available destinations and any exclusions will be confirmed before payment. Standard delivery is estimated at 5–9 business days, depending on destination and supplier processing. This is not a guaranteed arrival date. Items ship directly from our fulfillment supplier. Any additional charges shown at checkout are disclosed before payment.

After dispatch, use the tracking link in your shipping email. If a parcel is delayed, email support with your order number. We will review the tracking information and explain the next step. Do not send payment-card details.

Damaged, broken, defective or incorrect items

Email covecrestcommerce@gmail.com within 30 days of delivery to request a return, replacement or refund review. Include your order number, a short description, and clear photos of the issue. For a defect that photos cannot show, include a video. Include packaging photos when relevant.

A request is not automatic approval. We will review the evidence and email you our decision and instructions. If an approved return is needed, we will provide a prepaid label or another no-cost return method. Please do not ship anything back before receiving instructions.

Other purchases

We do not offer change-of-mind returns or refunds. This policy does not limit rights that apply under consumer law. Contact support about missing deliveries or other order problems so we can review the facts.

Approved refunds

Approved refunds go back to the original payment method. Your approval email will explain the return destination, any required return steps and expected refund timing. Your bank may take additional time to display the credit.

Your information

This website has no advertising pixels or email signup database. The help guide uses preset responses without sending your questions to an AI service. Shopify processes checkout and order information. Contacting us by email shares the information you send with our support mailbox. Pricing scenarios in the studio are calculations only and are not customer order records.